Customer Service Executive Jobs in Tech Mahindra - Kolkata, West Bengal, India

Job Requirements

Job Title: Customer Service Executive Jobs in Tech Mahindra - Kolkata, India

Location: Kolkata, West Bengal, India

Salary: Competitive salary range per annum (₹2.25 - ₹4.5 Lacs, depending on experience and performance)

Qualification: High school diploma or equivalent

Work Experience: 0 - 5 years of customer service experience

Job Type: Full Time

Job Description

Tech Mahindra is excited to announce openings for Customer Service Executives in Kolkata, West Bengal. This role offers an excellent opportunity for individuals who are passionate about delivering outstanding customer support and want to advance their careers in a dynamic environment. At Tech Mahindra, we value dedication and a positive attitude towards customer care.

As a Customer Service Executive at Tech Mahindra, you'll be responsible for providing exceptional service through various channels, including chat and phone. You will assist customers with inquiries, troubleshoot issues, and ensure accurate documentation. This position offers a competitive salary and the chance to grow within a supportive and innovative company.

Key Responsibilities

• Provide exceptional customer service through chat and phone channels, ensuring high satisfaction levels at Tech Mahindra.
• Assist customers with inquiries, troubleshooting, and issue resolution, enhancing their experience with Tech Mahindra.
• Maintain accurate customer records and documentation, contributing to efficient service delivery.
• Collaborate with team members to meet and exceed service targets, fostering a team-oriented environment at Tech Mahindra.
• Create positive and memorable customer experiences by addressing issues and providing solutions effectively.
• Handle customer complaints and concerns with professionalism and empathy.
• Follow company protocols and guidelines to ensure consistent and high-quality service at Tech Mahindra.
• Adapt to new technologies and systems as part of your ongoing development at Tech Mahindra.
• Provide feedback on customer interactions to help improve service processes and systems.
• Assist in training and mentoring new team members, sharing best practices within the Tech Mahindra team.
  
  

Requirements

• High school diploma or equivalent is required for this role at Tech Mahindra.
• Previous customer service experience is a plus, but freshers are welcome to apply.
• Strong communication and problem-solving skills to effectively assist customers and resolve issues.
• Ability to thrive in a fast-paced, customer-centric environment and manage multiple tasks efficiently.
• Willingness to learn and adapt to new technologies and service tools at Tech Mahindra.
• Good interpersonal skills with the ability to handle difficult situations professionally.
• Flexibility to work in different shifts and adapt to varying workloads.
• Reliable internet connection and suitable home office setup for hybrid work arrangements.
  
  

Benefits

• Competitive annual salary ranging from ₹2.25 to ₹4.5 Lacs, based on experience and performance at Tech Mahindra.
• Comprehensive training provided to enhance your customer service skills and career growth opportunities at Tech Mahindra.
• Opportunity to work in a dynamic and supportive environment with potential for career advancement.
• Hybrid work environment offering flexibility to balance work and personal life effectively at Tech Mahindra.
  
  

Join Tech Mahindra as a Customer Service Executive in Kolkata and embark on a rewarding career path with excellent growth potential. Apply today and become part of our dedicated team, committed to delivering exceptional customer support and creating positive experiences for our clients.

FAQs

1Q: What Qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is beneficial but not mandatory.

2Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, based on experience and performance.

3Q: Is prior customer service experience necessary?

A: While prior experience is helpful, we welcome candidates with varying levels of experience, including freshers.

4Q: Is this a hybrid work environment?

A: Yes, this position offers a hybrid work environment, providing flexibility in work arrangements.