SDM WUSA

Job Title

SDM WUSA

About Welspun World

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

About Welspun Entity

Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.

Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.

Job Purpose/ Summary

The Service Delivery Manager oversees end-to-end AP and AR finance service delivery from the GCC for the US business, acting as the SPOC for stakeholders and customers while ensuring high service quality, strong governance, effective dispute resolution, and process automation.

Job Description
The Assistant General Manager for Accounts Payable plays a pivotal role in managing and optimizing the financial operations related to accounts payable and receivable. This position requires a strategic leader who can oversee the end-to-end finance service delivery from the Global Capability Center (GCC. for the US business. The role demands acting as the single point of contact for stakeholders and customers, ensuring high-quality service delivery, robust governance, and effective dispute resolution. The incumbent will drive process automation and integration, enhancing operational efficiency and accuracy. A strong focus on compliance with service level agreements (SLAs. and key performance indicators (KPIs. is essential. The role also involves leading initiatives for process standardization and supporting finance transformation projects. The Assistant General Manager will mentor and develop the accounts payable and receivable teams, fostering a culture of excellence and continuous improvement. Collaboration with cross-functional teams such as procurement, sales, treasury, and finance is crucial to ensure seamless operations and stakeholder satisfaction.

Responsibility

Manage the endtoend accounts payable and receivable operations delivered from the GCC ensuring compliance with SLAs KPIs and service delivery standardsbrMonitor operational performance metrics such as invoice cycle time aging and dispute resolution driving continuous improvement in service quality and efficiencybrEstablish strong governance and internal control mechanisms for invoice processing driving touchless invoice processing initiatives through automationbrLead the implementation and management of HosttoHost payment integration between SAP and banking platforms ensuring secure compliant and efficient payment processing workflowsbrOversee accounts receivable operations including invoicing coordination collections support and reconciliation acting as the single point of contact for customer queries and disputesbrServe as the primary interface between GCC finance teams and US business stakeholderscustomers ensuring prompt resolution of operational issues and maintaining strong collaboration with procurement sales treasury and finance teamsbrWork closely with the Center of Excellence teams to standardize processes and support finance transformation initiatives including automation and digitalization projectsbrLead and mentor accounts payable and receivable teams within the GCC ensuring team capability development performance management and fostering a culture of service excellencebrEnsure adherence to company policies internal controls and audit requirements providing regular dashboards and management reports covering accounts payable accounts receivable automation disputes and operational KPIs

Company Name

Welspun Transformation Services Limited

Division

Shared Services

Key Interactions

Internal Communication ,External Communication

Relevant Work Experience

8 - 12 Years

Relevant Industry

Shared Service

Education-Qualification

Bachelor,Master

Education-Specialization

Finance,Masters in Business Administration

Language Proficiency

ENGLISH,HINDI

Certifications

NA

Skill

Stakeholder Management,Customer Relationship Management,Leadership,Analytical Thinking,Problem solving

Competency Names

Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, SAP\/ERP Data Management, Invoice Processing, Payment Processing, Business Process Integration & Consolidation