ServiceNow Developer – ITSM, HRSD and Integrations
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Developer – ITSM, HRSD & Integrations
Position: Software Engineer / Senior Software Engineer
Experience: 3–8 Years
Category: Software Development / Engineering
Shift: 5:30 PM to 2:30 AM
Work Mode: Hybrid
Primary Location: Chennai
Secondary Location: Hyderabad
Employment Type: Full Time
Role Summary
We are seeking a highly skilled ServiceNow Developer with 3–8 years of hands-on experience in ServiceNow platform development, configuration, customization, and integrations. The ideal candidate will possess strong technical expertise in the ServiceNow platform, IT Service Management (ITSM), and Human Resources Service Delivery (HRSD). This role requires proven experience in developing HR case management solutions, employee workflows, and integrations with external HR and enterprise systems. The successful candidate will contribute to the development, enhancement, integration, testing, deployment, and support of ServiceNow solutions while working closely with business stakeholders, architects, and technical teams.
Your future duties and responsibilities
Key Responsibilities
Design, develop, configure, and enhance solutions on the ServiceNow platform.
Develop scalable, secure, and maintainable ServiceNow applications and customizations.
Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.
Develop workflows and process automation using Flow Designer and IntegrationHub.
Configure and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
Design, configure, and enhance ServiceNow Human Resources Service Delivery (HRSD) solutions.
Develop and support HR Case Management, HR Services, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Relations workflows, HR Knowledge Management, Employee Center, and employee lifecycle workflows.
Configure security models and access controls to protect sensitive employee and HR data.
Develop and support integrations between ServiceNow and external HR, identity management, and enterprise applications.
Build and troubleshoot integrations using REST APIs, SOAP APIs, IntegrationHub, JSON, XML, Import Sets, Transform Maps, and scheduled data imports.
Work with ServiceNow tables, relationships, data models, and scoped applications.
Support CMDB and CSDM implementation and alignment with ITSM processes.
Troubleshoot functional, integration, scripting, security, and performance-related issues.
Develop unit, functional, and automated test cases to ensure solution quality.
Support update set management, release activities, deployment validation, and production support.
Collaborate with architects, business analysts, product owners, and client stakeholders to deliver business solutions.
Prepare technical design documents, deployment guides, runbooks, and knowledge transfer materials.
Drive platform optimization, automation initiatives, and continuous improvement activities.
Required Qualifications Education
Required qualifications to be successful in this role
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Equivalent relevant technical experience may be considered.
Experience
3–8 years of hands-on experience in ServiceNow development, customization, and support.
Strong experience implementing and supporting ServiceNow HRSD solutions.
Hands-on experience developing and supporting ServiceNow ITSM applications.
Experience designing and supporting integrations between ServiceNow and third-party enterprise applications.
Experience working in large enterprise environments; telecom industry experience is an added advantage.
Experience participating in the full software development lifecycle, including development, testing, deployment, and production support.
Technical Skills
Strong ServiceNow Platform Development experience.
Deep understanding of ServiceNow platform architecture, scoped applications, and data models.
Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.
Strong JavaScript development skills with client-side and server-side scripting expertise.
Hands-on experience with GlideRecord, GlideAggregate, GlideAjax, and ServiceNow APIs.
Experience building scalable and maintainable scoped applications.
Strong understanding of ServiceNow security, coding standards, and performance optimization best practices.
Hands-on HRSD experience including HR Case Management, HR Services, HR Tasks, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Center, and HR Knowledge Management.
Strong knowledge of ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
Working knowledge of ITIL processes and ServiceNow ITSM implementation.
Experience with REST APIs, SOAP APIs, JSON, XML, IntegrationHub, Flow Designer, Import Sets, and Transform Maps.
Understanding of authentication mechanisms, error handling, logging, retry mechanisms, and data validation.
Experience with CMDB and Common Service Data Model (CSDM).
Strong debugging, troubleshooting, and problem-solving capabilities.
Preferred Skills
Experience integrating ServiceNow HRSD with Workday, SAP SuccessFactors, or similar HR management systems.
Experience integrating with Active Directory, Microsoft Entra ID, or other identity management platforms.
Experience with Lifecycle Events and Enterprise Onboarding & Transitions.
Experience with Employee Center Pro.
Experience With Document Templates And Document Generation Capabilities.
Experience with Domain Separation.
Experience with Automated Test Framework (ATF).
Experience supporting ServiceNow platform upgrades and migrations.
Knowledge of GitHub, CI/CD pipelines, and DevOps practices.
Experience working in Telecom or large enterprise environments.
Strong communication, stakeholder management, and collaboration skills.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR).
ITIL Foundation or other relevant ITSM certifications.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Developer – ITSM, HRSD & Integrations
Position: Software Engineer / Senior Software Engineer
Experience: 3–8 Years
Category: Software Development / Engineering
Shift: 5:30 PM to 2:30 AM
Work Mode: Hybrid
Primary Location: Chennai
Secondary Location: Hyderabad
Employment Type: Full Time
Role Summary
We are seeking a highly skilled ServiceNow Developer with 3–8 years of hands-on experience in ServiceNow platform development, configuration, customization, and integrations. The ideal candidate will possess strong technical expertise in the ServiceNow platform, IT Service Management (ITSM), and Human Resources Service Delivery (HRSD). This role requires proven experience in developing HR case management solutions, employee workflows, and integrations with external HR and enterprise systems. The successful candidate will contribute to the development, enhancement, integration, testing, deployment, and support of ServiceNow solutions while working closely with business stakeholders, architects, and technical teams.
Your future duties and responsibilities
Key Responsibilities
Design, develop, configure, and enhance solutions on the ServiceNow platform.
Develop scalable, secure, and maintainable ServiceNow applications and customizations.
Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.
Develop workflows and process automation using Flow Designer and IntegrationHub.
Configure and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
Design, configure, and enhance ServiceNow Human Resources Service Delivery (HRSD) solutions.
Develop and support HR Case Management, HR Services, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Relations workflows, HR Knowledge Management, Employee Center, and employee lifecycle workflows.
Configure security models and access controls to protect sensitive employee and HR data.
Develop and support integrations between ServiceNow and external HR, identity management, and enterprise applications.
Build and troubleshoot integrations using REST APIs, SOAP APIs, IntegrationHub, JSON, XML, Import Sets, Transform Maps, and scheduled data imports.
Work with ServiceNow tables, relationships, data models, and scoped applications.
Support CMDB and CSDM implementation and alignment with ITSM processes.
Troubleshoot functional, integration, scripting, security, and performance-related issues.
Develop unit, functional, and automated test cases to ensure solution quality.
Support update set management, release activities, deployment validation, and production support.
Collaborate with architects, business analysts, product owners, and client stakeholders to deliver business solutions.
Prepare technical design documents, deployment guides, runbooks, and knowledge transfer materials.
Drive platform optimization, automation initiatives, and continuous improvement activities.
Required Qualifications Education
Required qualifications to be successful in this role
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Equivalent relevant technical experience may be considered.
Experience
3–8 years of hands-on experience in ServiceNow development, customization, and support.
Strong experience implementing and supporting ServiceNow HRSD solutions.
Hands-on experience developing and supporting ServiceNow ITSM applications.
Experience designing and supporting integrations between ServiceNow and third-party enterprise applications.
Experience working in large enterprise environments; telecom industry experience is an added advantage.
Experience participating in the full software development lifecycle, including development, testing, deployment, and production support.
Technical Skills
Strong ServiceNow Platform Development experience.
Deep understanding of ServiceNow platform architecture, scoped applications, and data models.
Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.
Strong JavaScript development skills with client-side and server-side scripting expertise.
Hands-on experience with GlideRecord, GlideAggregate, GlideAjax, and ServiceNow APIs.
Experience building scalable and maintainable scoped applications.
Strong understanding of ServiceNow security, coding standards, and performance optimization best practices.
Hands-on HRSD experience including HR Case Management, HR Services, HR Tasks, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Center, and HR Knowledge Management.
Strong knowledge of ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
Working knowledge of ITIL processes and ServiceNow ITSM implementation.
Experience with REST APIs, SOAP APIs, JSON, XML, IntegrationHub, Flow Designer, Import Sets, and Transform Maps.
Understanding of authentication mechanisms, error handling, logging, retry mechanisms, and data validation.
Experience with CMDB and Common Service Data Model (CSDM).
Strong debugging, troubleshooting, and problem-solving capabilities.
Preferred Skills
Experience integrating ServiceNow HRSD with Workday, SAP SuccessFactors, or similar HR management systems.
Experience integrating with Active Directory, Microsoft Entra ID, or other identity management platforms.
Experience with Lifecycle Events and Enterprise Onboarding & Transitions.
Experience with Employee Center Pro.
Experience With Document Templates And Document Generation Capabilities.
Experience with Domain Separation.
Experience with Automated Test Framework (ATF).
Experience supporting ServiceNow platform upgrades and migrations.
Knowledge of GitHub, CI/CD pipelines, and DevOps practices.
Experience working in Telecom or large enterprise environments.
Strong communication, stakeholder management, and collaboration skills.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR).
ITIL Foundation or other relevant ITSM certifications.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
Recommended Jobs
Principal Product Manager, AI Build Governance
Posted 2 hours ago
Director, Cash-In Engineering Partner
Posted 2 hours ago
Sr. QA Engineer 1 - MyWP Core SIT
Posted 2 hours ago
Assoc. Mgr., Engineering - MyWP Core SIT
Posted 2 hours ago
Social Media Marketing Intern
Posted 2 hours ago