Collections Manager

Role : Regional Manager - Collection

Experience: 3–5 Years

Industry: BFSI / NBFC / FinTech / Banking

Job Overview

We are looking for a Collection Manager responsible for recovering overdue payments, managing delinquent accounts, and achieving assigned collection targets.

Key Responsibilities

• Handle assigned overdue and delinquent customer accounts.
• Conduct regular telephonic and field follow-ups for payment recovery.
• Achieve daily, weekly, and monthly collection targets.
• Generate and follow up on PTP (Promise to Pay) commitments.
• Negotiate with customers for timely payment within company guidelines.
• Handle customer queries, objections, and payment-related escalations.
• Monitor assigned accounts and prioritize high-risk/high-value cases.
• Maintain accurate collection records and daily MIS reports.
• Ensure all collection activities follow company policies and applicable guidelines.

Requirements

• 3–5 years of experience in collections/recovery.
• Experience in BFSI, NBFC, Banking, FinTech, or Lending preferred.
• Good communication and negotiation skills.
• Target-oriented and comfortable with field/tele-collection activities.
• Basic knowledge of MS Excel and MIS.
• Graduate preferred.