Essential Duties & Responsibilities

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

Always maintaining a positive, empathetic, and professional attitude toward customers.

Responding promptly to customer inquiries.

Follow up the cases, keep the promises

Ensure a good understanding of the company products and services and always maintained

Provide detailed information about products and processes

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)

Processing orders, forms, applications, and requests.

Accurate data entry

Communicating and coordinating with colleagues, especially with sales force

Pick stock lenses

Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

KEY COMPETENCIES

Highly developed interpersonal skills
Excellent verbal and written communication skills
Active listening skills
Problem analysis, independent decision making and problem-solving skills
Attention to detail and accuracy
Customer service orientation, customer centricity mindset
Adaptability
Initiative
Empathy
Positive attitude
Stress tolerance
Good time management
A good team player with a flexible and proactive approach
Works with integrity and ethical; Upholds organizational value

Experience

At least 4 years of experience working with customer support.
Previous experience with customer service and data entry
Optical experience is an advantage

Essential Skills Required

Knowledge of Microsoft office applications such as outlook, word, and excel
Accurate numeracy skills
Comfortable using computers
Knowledge of customer service principles and practices

Customer Service Executive

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