Organization- Hyatt Raipur

Summary

Main Duties

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times.
Be familiar with the hotel’s products, services and policies.
Ensures positive interaction and brand contact with guest and colleagues.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Provides excellent service to internal customers as appropriate.

Operational

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
Embraces all Touches of Hyatt and the Food and Beverage Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
To produce a consistent and high quality product.
To monitor operating supplies and reduce spoilage and wastage.
Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
Assists in quality control of items.
Sets up buffet presentations.
Ensures the sanitation standards for kitchen are being met.
Should be able to handle interactive live station as per Hyatt standard.
Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
Maintains stable performance under pressure and in stressful work situations.
Ensures professional, high quality work standards are met.
Adhere to the relevant task list for the current position

Personnel

Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one’s own developmental needs and seeks opportunity to improve.
Encourages effective two way communication throughout the organization and shares relevant information with others.

Other Duties

Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
Acts consistently in accordance with clear ethics & values and maintains confidentiality.
Ensures high standards of personal presentation and grooming as per hotel grooming policy.
Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
Carries out any other reasonable duties and responsibilities as assigned from time to time.

I have read this Job Description and fully understand and agree to follow the outlined duties above.

Qualifications

Main Duties

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times.
Be familiar with the hotel’s products, services and policies.
Ensures positive interaction and brand contact with guest and colleagues.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Provides excellent service to internal customers as appropriate.

Operational

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
Embraces all Touches of Hyatt and the Food and Beverage Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
To produce a consistent and high quality product.
To monitor operating supplies and reduce spoilage and wastage.
Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
Assists in quality control of items.
Sets up buffet presentations.
Ensures the sanitation standards for kitchen are being met.
Should be able to handle interactive live station as per Hyatt standard.
Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
Maintains stable performance under pressure and in stressful work situations.
Ensures professional, high quality work standards are met.
Adhere to the relevant task list for the current position

Personnel

Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one’s own developmental needs and seeks opportunity to improve.
Encourages effective two way communication throughout the organization and shares relevant information with others.

Other Duties

Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
Acts consistently in accordance with clear ethics & values and maintains confidentiality.
Ensures high standards of personal presentation and grooming as per hotel grooming policy.
Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
Carries out any other reasonable duties and responsibilities as assigned from time to time.

I have read this Job Description and fully understand and agree to follow the outlined duties above.

DCDP Tandoor

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