Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Desired Characteristics:
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
Educational Qualifications:
This role requires basic experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience of 5 years).

Additional Information

Relocation Assistance Provided: Yes

Engineer - Customer Application Engineering

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