Job Description

Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits
Good understanding of Asset Servicing Life Cycle.
Experience in announcement scrubbing, dividend processing, Claims processing, managing meeting events, reconciliation of breaks related to Corporate Actions.
Should be well versed with all event types. Mandatory, Mandatory with Choice and Voluntary events.
Should be aware of all critical dates in an event such as Ex-date, record date, pay date, deadline date.
Should be aware of risk in corporate action process i.e. regulatory, financial and reputational risks – impact of delayed/incorrect processing.
Knowledge of SWIFT messages used in Asset Services
Should be aware of regulatory requirements such as Client Money disclosure, Shareholders Rights directive (SRD)
Strong capabilities in MS Office Tools.
Preferred experience with data visualization and data analytics tools
Ability to work under pressure and handle multiple priorities
Excellent presentation and communication skills (written and verbal)
Ability to work with teams across time-zones and cultures
Organized, detail oriented, flexible, self-starter & highly motivated
Should be able to act fast and decisively when dealing with critical situations
Good with numbers and ability to derive information from data
Excellent multi-tasking and creative problem solving

Senior Process Manager

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