Role: Senior Operation Manager - Amazon

Experience: 5-8 years

Budget: 8 LPA

Location: Ahmedabad

Key Responsibilities:

Lead the Amazon Operations team across Seller Central and Vendor Central.
Manage Amazon 3P operations including FBA / Seller Flex / applicable fulfilment models.
Manage Amazon 1P Vendor Central operations including PO processing, confirmations, appointments and fulfilment.
Monitor inventory availability across Amazon FCs and fulfilment locations.
Track Fill Rate, OOS, sales loss, inventory cover and replenishment requirements.
Analyse PO acceptance, shortages, cancellations and unfulfilled quantities.
Ensure Seller Central and Vendor Central account hygiene and operational compliance.
Monitor dispatch SLA, OTIF, appointment adherence and delivery performance.
Coordinate with Inventory Planning, Warehouse, Logistics, Finance, Sales and ERP/Tech teams.
Track Amazon penalties, shortages, claims, chargebacks, deductions and operational disputes.
Monitor returns and inventory reconciliation.
Analyse SKU / ASIN-wise sales, inventory availability and lost sales opportunities.
Prepare daily, weekly and monthly Amazon performance MIS and dashboards.
Conduct RCA for operational gaps and drive permanent corrective actions.
Lead process improvement, automation and integration projects.
Manage team KPIs, performance and capability development.
Support growth planning by improving inventory positioning and fulfilment readiness.

Preferred Profile:

8–12 years of Ecommerce / Marketplace / Supply Chain Operations experience.
Strong hands-on experience with Amazon Seller Central and Vendor Central.
Good understanding of Amazon 3P and 1P business models.
Experience with FBA, Seller Flex, Vendor PO fulfilment and Amazon FC operations preferred.
Strong knowledge of inventory planning, Fill Rate, OOS, OTIF, logistics and reconciliation.
Strong Excel / Power BI / ERP / OMS and analytical capabilities.
Prior experience in leading an Ecommerce Operations team.

Senior Operation Manager - Amazon

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