Customer care Executive

Responsibilities

Job Description

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure a positive customer experience.
  
  

Location

bhavanipuram, Vijayawada, Andhra Pradesh, India 520010

Qualification

Bachelor's Degree

Department

General