Lead Product Engineer

Overview

• JOB IDENTIFICATION
  
  

Aptean Job Table

APTEAN JOB LEVEL: D

APTEAN JOB TITLE: Lead Product Engineer

REPORTS TO

Full line: Senior Manager or above

Dotted line: Business Leader

• GENERAL JOB SUMMARY (1 paragraph overview describing the primary function and focus of this position)
  
  

This position is responsible for end-to-end 24x7 operational leadership, ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management, including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. The role also requires a proactive, technology-driven operational mindset, leveraging cloud, infrastructure, DevOps, monitoring/observability, automation, and AI-assisted tools to identify risks, improve operational efficiency, reduce manual effort, and prevent recurring issues. Overall, the position requires a high degree of autonomy, technical depth, operational discipline, and incident leadership to maintain service reliability and customer experience.

• SCOPE You may add categories and verbiage to fully articulate job scope that is not contained in the General Job Summary, such as business impact in terms of revenue, budget, geography, product line(s), etc.)
  
  

Knowledge

Strong expertise in 24x7 IT operations, major incident management, cloud/infrastructure, DevOps, monitoring/observability, ITSM, automation, and AI-enabled operations. Ability to rapidly troubleshoot, assess impact, prioritize actions, and coordinate cross-functional teams.

Complexity

Handles high-impact, time-critical, and concurrent operational issues requiring rapid decision-making, prioritization, escalation, and resource utilization. Expected to proactively identify risks, recurring issues, and automation opportunities to improve service reliability and operational efficiency.

Supervision

Works with high autonomy and minimal supervision, owning shift operations end-to-end. Independently leads critical incidents, war rooms, stakeholder communications, and operational decisions, escalating only matters requiring higher-level intervention.

• ORGANIZATION (Indicate the job positions reporting to this role)
  
  

Full Line

• Not applicable
  
  

Dotted Line

• Not applicable
• PRINCIPAL DUTIES AND RESPONSIBILITIES (List the key duties and responsibilities and essential functions of the role)
• 24x7 Operations Ownership - Lead shift operations end-to-end, ensuring service availability, operational coverage, workload prioritization, and effective resource utilization.
• Major Incident & Outage Management - Lead critical incidents from detection to resolution, including impact assessment, war-room initiation, escalation, cross-functional coordination, and service restoration.
• Cloud & SaaS Infrastructure Operations - Ensure operational health of cloud infrastructure and SaaS services across compute, networking, databases, storage, security, availability, backup, and DR.
• Monitoring & Observability - Proactively monitor applications and infrastructure, identify service degradation, critical alerts, capacity risks, and recurring issues before they impact customers.
• SLA/SLO & Service Reliability - Drive adherence to SLA/SLO and availability targets, reduce MTTR, analyse operational trends, and implement preventive actions to improve service reliability.
• Stakeholder & Leadership Communication - Provide timely, accurate, and structured communications during incidents, outages, and operational risks to leadership, customers, and relevant stakeholders.
• Automation & Continuous Improvement - Identify and eliminate manual processes using automation, orchestration, AI-assisted tools, and scripting to improve efficiency, reliability, and operational scalability.
• Operational Governance & Shift Continuity - Ensure compliance with SOPs, runbooks, change processes, security controls, and audit requirements while maintaining effective shift handovers and 24x7 operational continuity.
• JOB SPECIFICATIONS
  
  

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)

Preferred Required

Required Preferred Degree/Certification

☒ ☐ Bachelor’s degree

☐ ☒ Master’s degree

☐ ☐ Ph.D.

☐ ☐ J.D. (law)

☒ ☐ Certification

☐ ☐ Registration:

☐ ☒ Licensure

☐ ☐ Other:

Work Experience - 7-10 years industry experience with hands-on

Knowledge

• Cloud (Azure, AWS, GCP), Windows, Linux, Networking, Monitoring, Infra tools, & AI.
  
  

Skills And Abilities

• Strong communication, Azure or AWS certification with hands-on experience, ITIL Foundation, server administration, Active directory, group policies, AI assisted troubleshooting, automation with devops tool chain, monitoring tools, logical, analytical, and lateral thinking.
  
  

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.