Client Retention Executive

This job is provided by apna.co Customer Retention Manager – Voice Process

Roles & Responsibilities

• Make outbound calls to existing ICICI Lombard customers.
• Contact customers regarding upcoming policy renewals.
• Explain policy benefits, coverage, renewal options and offers.
• Handle customer queries, concerns and objections professionally.
• Convince customers to renew their insurance policies.
• Follow up with customers who have not completed their renewal.
• Achieve daily, weekly and monthly retention/renewal targets.
• Maintain accurate customer and call-related information in the CRM.
• Build and maintain good relationships with existing customers.
• Identify opportunities for cross-selling and upselling, wherever applicable.
• Ensure a positive customer experience throughout the renewal process.
  
  

Contact Hr Geetanjali- 9594955476.

Email Id- [email protected]