Customer Service Manager-Loan Centre

Job Requirements

Job Description

Job Title –Customer Service Manager - Loan Center

Business Unit - Retail Banking

Function - Customer Experience

Job Purpose:

The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT

Roles & Responsibilities:

'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels

Educational Qualifications:

Graduate - Any

Post Graduate - Any

Experience:

NA