Support Engineer (L2)

All open roles Customer SupportFull-time Support Engineer (L2)

Be the person a retail chain reaches at 9pm when the billing counter will not sync — diagnose, resolve, and stop it recurring.

Our support desk runs 24/7 across three shifts. L2 handles everything the first line escalates, with direct access to the engineering teams.

What you'll do

• Diagnose escalated issues across POS, ERP and SCM deployments
• Reproduce and hand off genuine defects with a clear write-up
• Keep the internal runbook current as products change

What we're looking for

• 2+ years in software support with SQL troubleshooting skills
• Clear written English and patient phone manner
• Willing to work a rotating shift, including nights

Nice to have

• Windows Server and networking basics
• Tamil fluency

Role details

DepartmentCustomer Support LocationCoimbatore · On-site Employment typeFull-time Experience2–4 years Salary range₹5–9 LPA

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We reply to every application within 5 working days.

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Support Engineer (L2)

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