Sailpoint Support Engineer
Job Title
SailPoint Support Engineer
Role Overview
IGA Operations & Support
Required Qualifications
SailPoint Support Engineer
Role Overview
- Support and operate SailPoint IdentityNow (IDN) platform in a production environment
- Responsible for BAU operations, access management, lifecycle processes, and incident handling
- Ensure platform stability, compliance, and seamless identity governance operations
IGA Operations & Support
- Provide L2/L3 support for SailPoint IdentityNow platform
- Handle IAM tickets, access requests, and incidents within SLA
- Monitor aggregation jobs, provisioning tasks, and identity processing
- Perform daily system checks and health validation
- Execute Joiner, Mover, Leaver (JML) activities
- Ensure timely provisioning and de‑provisioning of access
- Validate identity data from source systems
- Troubleshoot lifecycle failures and data issues
- Process access requests via IdentityNow workflows
- Validate approvals and ensure least‑privilege access compliance
- Support provisioning using:
- SCIM / REST APIs
- Web Services / JDBC connectors
- Troubleshoot provisioning failures and access discrepancies
- Support application onboarding into IdentityNow
- Validate:
- Account aggregation
- Entitlements
- Access profiles
- Assist in:
- Correlation and mapping
- Testing and UAT validation
- Coordinate with application owners and onboarding teams
- Investigate and resolve:
- Aggregation failures
- Provisioning errors
- Identity sync issues
- Perform root cause analysis (RCA)
- Escalate issues to engineering/vendor teams
- Support access certification campaigns
- Track completion and follow up with stakeholders
- Support remediation and closure activities
- Ensure compliance with access governance policies
- Provide audit evidence and reports
- Support audit observations and remediation
- Ensure adherence to IAM policies and standards
- Maintain SOPs, runbooks, and onboarding documentation
- Document issues, fixes, and workflows
- Identify opportunities for automation and process improvement
Required Qualifications
- 4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
- Experience working in IAM operations / support environment
- Hands-on experience in:
- SailPoint IdentityNow (IDN)
- Identity lifecycle (JML) processes
- Strong understanding of:
- Aggregation, correlation, provisioning workflows
- Access profiles, roles, and entitlements
- Experience with:
- SCIM / API-based integrations
- Familiarity with:
- Active Directory / Azure AD / Okta (good to have)
- Basic scripting (PowerShell / API scripting) is a plus
- Strong troubleshooting and analytical skills
- Good stakeholder communication (business & application teams)
- Ability to handle BAU + incidents + onboarding simultaneously
- Detail-oriented with SLA-driven approach
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