Soft Services Executive

About The Job

JLL is seeking a Soft Services Executive to help shape the future of real estate by providing good housekeeping services and coordinating site vendors. You will assist the Property Manager and ensure service excellence across commercial properties.

Key Responsibilities

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved and escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures.
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
  
  

Requirements

Requirements

• Degree / Diploma or relevant educational background in hotel management / hospitality
• Min 1-2 years of work experience preferred
• Effective communication skills and customer-oriented service outlook
  
  

Preferred Qualifications

• Experience in commercial real estate or skilled trades
  
  

Skills

Vendor ManagementHousekeeping ManagementFacility ManagementCustomer ServiceReporting

Benefits

• Total Rewards Program