Customer Service Executive - India Operations, New Rollouts and Automation

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for managing MAN/NLD OSP,ISP & Infra Networks & Maintaining the agreed SLA and KPIs.

Key Responsibilities & Skills

Experience in handling Fiber rollout and O&M daily activities.

Technical administration in restoring of faults in coordination with NOC, Field, Planning and Project team, Incident Validation, Incident Analysis and RCA sharing

Experience in handing spare Management team, MIS,GIS.

Good knowledge on service assurance of DWDM/SDH/MPLS/Nokia SRVPN, ISP Network

Experience in handing spare management

Good presentation and communication skills.