Application Specialist III

Essential Functions/Responsibilities

JOB DESCRIPTION

• Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow.
• Provide support and solutions via ServiceNow within SLAs
• Prioritize support requests based on customer impact
• Identify solutions for system users that improve business processes
• Collaborate with project teams and service desk.
• Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.
• Complete regularly scheduled User Administration audits to optimize user security.
• Participate in regular reviews of support requests to identify training or documentation requirements.
• Recognize and communicate system errors or outages
• Fulfill on-call duties as required for support requests after hours and on weekends.
• Flexibility for attending or responding to early morning and late night meetings and inquiries
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Performs other duties as assigned
  
  

Skill Set / Competencies Required

• Knowledge of user administration principles and user security standards
• Strength in communicating technical information in non-technical terms.
• Excellent customer service and interpersonal skills; ability to relate to others
• Professional verbal and written communication skills (English)
• Strong analytical and problem solving skills
• Maintain flexibility and creativity in a variety of situations.
• Strong organizational and time management skills consistently sets goals and meets deadline.
• Working knowledge of Microsoft Outlook, Word, Excel other core software systems
  
  

Work Experience and Education

• Graduates / Postgraduates in any stream
• 3 plus years of related experience.
• Excellent communication skills.
• Experience is YSR scripting preferred
  
  

Responsibilities

• Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow.
• Provide support and solutions via ServiceNow within SLAs
• Prioritize support requests based on customer impact
• Identify solutions for system users that improve business processes
• Collaborate with project teams and service desk.
• Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.
• Complete regularly scheduled User Administration audits to optimize user security.
• Participate in regular reviews of support requests to identify training or documentation requirements.
• Recognize and communicate system errors or outages
• Fulfill on-call duties as required for support requests after hours and on weekends.
• Flexibility for attending or responding to early morning and late night meetings and inquiries
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Performs other duties as assigned
  
  

Qualifications

Skill Set / Competencies Required

• Knowledge of user administration principles and user security standards
• Strength in communicating technical information in non-technical terms.
• Excellent customer service and interpersonal skills; ability to relate to others
• Professional verbal and written communication skills (English)
• Strong analytical and problem solving skills
• Maintain flexibility and creativity in a variety of situations.
• Strong organizational and time management skills consistently sets goals and meets deadline.
• Working knowledge of Microsoft Outlook, Word, Excel other core software systems
  
  

Work Experience and Education

• Graduates / Postgraduates in any stream
• 3 plus years of related experience.
• Excellent communication skills.