30209-Sr. Support Analyst / Lead L3 (5.1-7 years)-CHN

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Core Responsibilities

• You will provide support in the migration to the cloud solution.
• You will be responsible for the installation and effective running of File Transfers by CFT and XFB Gateway.
• You will be responsible for the installation and effective running of Sentinel's file Transfer monitoring
• You treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service.
• You prepare, document and execute changes in accordance with internal procedures and in relation to the various stakeholders and clients.
• You verify the correct execution of these change requests and, if necessary, you implement a backup plan.
• You participate in the validation of the monitoring and the procedures and exercises of "Disaster Recovery".
• You ensure support for applications outside normal business hours.
• You create and maintain the up to date documentation in collaboration with the squad.
• You are involved in maintaining and improving operational quality.
• You will have regular contacts with the teams of the other technical fields, BP²I, ITG, Helpdesk, the different Business Lines of the bank and the teams of BNP Paribas, the external suppliers.
  
  

Technical & Behavioral Competencies

• Cloud solutions (Iaas, Paas using Kubernetes, Docker)
• The knowledge of CFT/XFB gateway on windows and / or Linux
• Knowledge of Secure transport is a real plus
• You are a technician and have a strong interest in support activities.
• Experience in managing incidents and problems is an added advantage.
• Knowledge of Axway Sentinel (Monitoring tool for File Transfer).
• Knowledge of Ansible Tower
• PGP (Pretty Good Privacy).
• Knowledge of Python, shell, perl (Will be added advantage)
• Knowledge of Python, shell, perl (Will be added advantage)
• Operational knowledge of the mainframe, including ISPF, JCL and REXX
• Good knowledge of Linux and Windows
• Problem determination, workaround resolution, root cause analysis, major incident managements
• Operational knowledge of the mainframe, including ISPF, JCL and REXX
• Good knowledge of Linux and Windows
• Problem determination, workaround resolution, root cause analysis, major incident managements
  
  

Nice to Have

• Agile environment
• Follows the Customer processes for projects, incident and change management.
• Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi cultural environment, flexible, customer oriented, understand risk awareness.
• Motivated self starter, process oriented with high attention to detail
• Quick self starter, proactive attitude.
• Good communication skills, Good analytical and synthesis skills.
• Autonomy, commitment and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (in peak periods extra efforts may be required).
• Open minded and show flexibility in self learning new technologies/tools.
• You are customer minded and can translate technical issues into non technical explanations.
• You are always conscious about continuity of services.
• You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
• Client oriented, analytical, initiative oriented and able to work independently.
• Be flexible and ready to provide support outside of Business hours (on call).
• Able to take additional responsibility.
• Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
• You are flexible and ready to provide support outside of Business hours (on call)
  
  

Referential (Required Knowledge, Skills And Abilities)

Behavioral Skills

Ability to collaborate / Teamwork

Communication skills oral & written

Organizational skills

Client focused

Transversal Skills:

Ability to understand, explain and support change

Ability to develop and adapt to a process

Ability To Develop Others & Improve Their Skills

Ability to set up relevant performance indicators

Ability to manage a project

Education Level: Bachelor's degree or equivalent

Experience Level At least 3 years

Other/Specific Qualifications (if required): MFT infrastructure preferably in banking sector

About You

Education Level: Bachelor's degree in IT/Computer Science or equivalent practical experience

Experience Level: At least 3 years

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

LI-SA2

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.