Operations Manager

Company Description CVX24.com is India’s own job networking portal designed to connect job seekers with recruiters in a streamlined, dynamic environment. The platform enables users to create and showcase professional profiles that recruiters can easily discover and review. Recruiters actively view CVX24.com profiles, increasing the likelihood of timely job opportunities for registered professionals. The company promotes accessible career growth by offering periodic free access and user-friendly tools to support job searches and professional networking.

We are seeking a data-driven and proactive Operations Manager to own the end-to-end daily operations of our digital platform for one of our Clients in Bengaluru/Mumbai. In this role, you will bridge the gap between strategy and execution—ensuring seamless workflow functioning, optimizing user support ecosystems, and driving process efficiencies.

Operating on-site from our Bengaluru office, you will act as the operational anchor, collaborating closely with cross-functional leadership (Product, Marketing, Support) and external partners to scale platform performance and elevate user experience.

Key Responsibilities

• Platform Ownership & SLA Management: Oversee daily portal workflows and monitor platform performance to guarantee zero-friction operations and exceptional user support quality.
• Process Optimization: Identify operational bottlenecks and implement scalable process improvements that directly enhance user experience and cut turnaround times.
• Cross-Functional Orchestration: Partner with Product, Marketing, and Customer Success teams to manage dependencies, resolve high-priority incident tickets, and seamlessly execute new feature rollouts.
• Vendor & Compliance Management: Manage end-to-end third-party vendor relationships and contractual SLAs, while standardizing internal SOPs to ensure 100% compliance with corporate policies.
• Team Leadership & Capacity Planning: Direct, mentor, and resource a high-performing operations team, balancing workloads and prioritizing tasks to consistently smash operational milestones.
• Data-Driven Governance: Build and maintain operational dashboards to track KPIs, analyze workflow velocity, and deliver actionable insights directly to executive leadership.

Qualifications & Experience

• Professional Background: 8-12+ years of proven experience in Operations Management, Business Process Improvement, or Program Management within a tech, SaaS, or digital platform-based company.
• Analytical Capability: High proficiency in data analysis, reporting, and productivity ecosystems (e.g., advanced spreadsheets, Jira, Asana, Monday.com) to track team efficiency.
• Leadership & Influence: Demonstrated ability to lead direct reports, manage cross-functional stakeholders, and resolve complex issues in a fast-paced environment.
• Industry Domain: Strong familiarity with online marketplaces, job portals, or consumer-facing web applications, alongside an understanding of user support lifecycles.
• Communication Skills: Exceptional verbal and written communication skills with a track record of authoring clear, professional documentation and operational playbooks.
• Education: Bachelor’s degree in Business Administration, Operations Management, Engineering, or a strictly related field (MBA or operational certifications are a distinct advantage).

CTC Offered:

15 LPA - 25 LPA

Location:

Bengaluru/Mumbai