We are seeking a skilled Mid-Level Technical Support Engineer with 3 to 5 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts.

Requirements

Support Windows, Linux (Ubuntu/Kali), and MacOS environments.
Troubleshoot LAN/WAN/VPN/Wi-Fi and endpoint connectivity.
Operate ITSM tools (Fresh service, ManageEngine).
Assist with onboarding/offboarding and HRMS coordination.
Support virtualized environments (VMware ESXi).
Collaborate on cybersecurity operations (firewalls, endpoint protection, VPN).
Document SOPs and user guides.
Provide rotational shift support and occasional travel.
Basic scripting/automationExposure to healthcare IT or RCM environment

Requirements

Technical Skills

Strong knowledge of Windows 10/11 and Windows Server Administration
Experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
Active Directory and Azure Entra ID Administration
User Access Management and Identity Management
Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLAN, VPN, Routing, Switching)
Endpoint Management and Patch Management
Hardware and Software Troubleshooting
IT Asset Management and Lifecycle Management
Experience with ITSM/Ticketing Tools (ServiceDesk Plus, Freshservice, Jira Service Management, ServiceNow, etc.)
Remote Support and Troubleshooting Tools
Antivirus/EDR Management and Endpoint Security
Basic Firewall and Network Security Administration
Backup and Recovery Fundamentals
Cloud Fundamentals (Microsoft Azure and/or AWS)
PowerShell or basic scripting knowledge
Knowledge of IT Security Best Practices

Preferred Skills

Experience with Microsoft Intune or Endpoint Manager
Familiarity with Fortinet, Sophos, Palo Alto, or similar security solutions
Understanding of SSO, MFA, SAML, OAuth, and Identity Security
Knowledge of Virtualization Technologies (VMware/Hyper-V)
Experience supporting compliance requirements such as ISO 27001, SOC 2, or HITRUST
Exposure to SIEM and Security Monitoring tools

Technical Support Engineer

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