Associate-Service Desk-PTP

Every contribution matters!!! Join our journey of bringing the best customer experience on the table…

Associate-Service Desk-PTP

Location:

Navi Mumbai, MH, IN, 400708

Requisition ID: 18243

About Holcim

Holcim builds progress for people and the planet. As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving the circular economy as a world leader in recycling to build more with less. Holcim is the company behind some of the world’s most trusted brands in the building sector including ACC, Aggregate Industries, Disensa, Firestone Building Products, Geocycle, Holcim and Lafarge. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Location: Airoli, Navi Mumbai

Shift timing: 3:30am to 12:30pm

About the Role:

Scope:

• Receiving queries from vendors and employees and accordingly resolving it themselves or
  
  
  

routing it to the right person in the AP team for resolution. Queries may be related to all the three

areas (AP, Payments Processing, Times & Expenses)

• Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs
  
  
  

defined between Operating Companies and BSC and is within a strong internal control

framework.

• Collaborate with the Service Management team to understand and effectively implement SLA.
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the
  
  
  

escalation process and push back where this is not the case;

Desired Candidate Profile:

0-2 years of experience in Acoounts Payable

Experience in handling vendor queries

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