Front Office Coordinator

Role Overview

The Front Office Coordinator is the primary point of contact and face of the organization at the Airoli Data Center's main reception, responsible for visitor management, access control coordination, and administrative support. Given the secure, access-controlled nature of a data center environment, the role places particular emphasis on strict visitor logging, badge issuance, and adherence to security protocols, alongside delivering a professional, polished first impression to clients, employees, and international stakeholders visiting the site.

Key Responsibilities

Visitor & Access Management

• Greet all visitors and employees professionally; issue visitor badges and maintain accurate visitor logs per site security protocols.
• Verify visitor identity and purpose of visit; coordinate with security teams for access approvals per facility protocol.
• Coordinate meeting room bookings and manage front-desk calendars.
  
  

Administrative Support

• Perform filing, scanning, copying, and document updates as required.
• Maintain updated records for front office and visitor management operations.
• Support administrative tasks including data entry, travel arrangement coordination, and scheduling.
• Receive and log incoming couriers/packages and coordinate internal distribution.
• Monitor office supplies and place orders when necessary; track related office expenses and costs.
  
  

Front Desk & Facility Presentation

• Maintain a clean, tidy, and professional reception area at all times, stocked with necessary materials.
• Ensure the reception reflects a polished, client-ready environment suitable for a data center facility hosting technical and business stakeholders.
  
  

Service & Stakeholder Engagement

• Address visitor and employee queries and concerns in person with a customer-oriented approach.
• Engage confidently and professionally with international clients and stakeholders during site visits.
• Support event coordination and workplace experience initiatives as assigned.
• Take on additional duties as assigned by the Account Lead.
  
  

Requirements

• Graduation or Diploma in a relevant field (hospitality background preferred but not mandatory).
• Minimum 2 years' experience in front office operations within a corporate office setup; data center or critical facility experience is an advantage.
• Excellent verbal and written communication skills, with proficiency in English.
• Strong command of MS Office (Word, Excel, PowerPoint).
• Familiarity with visitor management systems is desirable.
• Sharp, proactive, detail-oriented, with strong organizational and multitasking abilities.
• Super-presentable with a pleasant, professional demeanor.
• Comfortable and confident engaging with international clients and senior stakeholders face-to-face.
• Customer-service orientation with sound problem-solving ability.