Operation Lead

Role Overview

We are looking for a proactive, detail-oriented Operations Lead to own our post-sales operations. Once the Sales Team confirms an order, you will take charge of execution: order review, invoice verification, processing, shipping coordination, tracking, and delivery. You will work closely with Sales, Finance, Procurement, Warehouse, Logistics, and Customer Support.

Key Responsibilities

• Oversee the post-sales workflow from order confirmation to final delivery, and resolve bottlenecks before they cause delays
• Review order details, specifications, quantities, pricing, and delivery commitments
• Verify and approve customer and purchase invoices against sales orders, quotations, and agreed pricing, coordinating with Finance and Sales on discrepancies
• Manage shipping and dispatch with couriers, freight forwarders, and logistics vendors; track shipments and resolve delayed, lost, damaged, or returned orders
• Follow up with suppliers and vendors on availability, production timelines, quality, and dispatch schedules
• Act as the primary coordination point between teams for post-sales activities
• Create SOPs for order processing, invoice approvals, shipping, and logistics
• Identify inefficiencies and introduce improvements, using automation and AI-driven tools where applicable
• Lead and develop the operations team, setting targets and building a culture of accountability and accuracy
• Prepare MIS reports and dashboards, track KPIs, and share performance updates with management

Key Performance Indicators

• Invoice verification accuracy and turnaround time
• Order processing turnaround time
• On-time shipment and delivery percentage
• Reduction in order and documentation errors
• Shipping cost optimisation
• Issue resolution time
• Vendor and logistics partner performance
• SOP adherence and team productivity

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field
• Experience in operations, order management, logistics, supply chain, or e-commerce operations, including post-sales and order fulfilment
• Good understanding of invoicing, billing verification, shipping documentation, and logistics coordination
• Experience coordinating with multiple internal teams and external vendors
• Strong leadership, team management, and decision-making skills
• Excellent organisational, analytical, and problem-solving skills
• Proficiency in MS Excel, Google Sheets, and operational management tools
• Strong communication and stakeholder management skills

Preferred Experience

• International e-commerce operations, cross-border logistics, and global order fulfilment
• Familiarity with Shopify and other e-commerce management systems
• Experience with international invoices, shipping documentation, and logistics vendors
• Knowledge of workflow automation and AI-powered productivity tools