Head of Engineering
Position Description
Job Title : Head of Engineering
Exp – 4 to 15 years
Loc -Hyderabad
Job Overview
Main Purpose of the role:The Head of Engineering for Customer Platforms is accountable for the end to end engineering capability, delivery performance and technical health of Customer Platforms across digital, CRM, integration and contact centre technologies.
The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain aligned teams.
Key Accountabilities of the role:Define and own the engineering strategy for Customer Platforms aligned to business and product goals
Work Experience & Functional/Technical Skills Required
Designs, integrates and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems and AI agents.
Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
Education and Certifications required to perform the role
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
Job Title : Head of Engineering
Exp – 4 to 15 years
Loc -Hyderabad
Job Overview
Main Purpose of the role:The Head of Engineering for Customer Platforms is accountable for the end to end engineering capability, delivery performance and technical health of Customer Platforms across digital, CRM, integration and contact centre technologies.
The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain aligned teams.
Key Accountabilities of the role:Define and own the engineering strategy for Customer Platforms aligned to business and product goals
- Translate enterprise and retail strategy into actionable engineering roadmaps
- Provide clear technical direction within agreed architectural guardrails
- Balance investment across innovation, resilience, simplification and regulatory obligations
- Own predictable and high quality delivery across digital, CRM and integration domains
- Ensure strong engineering practices that enable frequent, safe releases
- Monitor and improve delivery metrics, quality indicators and platform reliability
- Remove systemic impediments that impact pace, quality or cost
- Product Owners
- SEMs
- Engineers
- Establish and enforce standards across coding, testing, security, resilience and observability
- Embed DevOps, CI CD and automation practices across teams
- Drive platform simplification and reduction of technical debt
- Ensure non functional requirements are consistently owned and delivered
- Lead Engineering Managers, Chapter Leads and senior engineers
- Build high performing teams with strong succession and talent pipelines
- Foster a culture of accountability, collaboration and continuous improvement
- Promote Centrica as a great place to practice software engineering
Work Experience & Functional/Technical Skills Required
- 10 plus years' experience in software engineering
- 5 plus years' experience leading multi team engineering functions
- Proven delivery of large scale digital or customer platform transformation
- Experience operating within complex enterprise or regulated environments
Designs, integrates and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems and AI agents.
Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
Education and Certifications required to perform the role
- Degree in Computer Science, Engineering or related discipline, or equivalent professional experience
- Cloud platform certifications such as AWS or Salesforce are preferred but not mandatory
- Take Ownership
- Work as One Team
- Develop a Growth Mindset
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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