Services Business Development & Technical Aftersales - Mechanical

Job Description

Role: JD for Services Business Development & Technical Aftersales - Mechanical

Experience: 15 + Years of experience in Aluminium Smelting

Industry: Aluminium

Educational Qualification: B.E in Mechanical Engineering

Employment Type: Permanent

Job Location : Chennai (Fives India)

Skills Required

• Knowledge on Fives Equipments
• Advanced technical background on Mechanical Engineering
• Experience Audit & Repair services
• Advanced understanding of Pneumatic & Hydraulic circuits
• Basic understanding & execution of various maintenance philosophies
• Mechanical Machinery overhauling
• Assessing risk associated with site activities & preparing detailed HIRADEC
  
  

Duties And Responsibilities

• Lead and manage equipment refurbishment, overhaul, and modernization activities.
• Provide technical support to customers for mechanical products
• Perform on-site diagnostics, troubleshooting, and service interventions.
• Visit customer sites to carry out upgrades, inspections, testing, commissioning support, and technical assessments.
• Be available for frequent travel to customer locations.
• Ensure all activities are executed in accordance with Fives safety standards and customer HSE requirements.
• Support external and internal sales teams by providing technical expertise, site assessments, and commercial inputs.
• Review technical reports, service findings, and RCA reports for critical equipment issues.
• Recommend corrective and preventive actions to improve equipment availability, productivity, and asset reliability.
• Ensure timely resolution of customer complaints, technical issues, and service requests.
• Serve as the primary technical interface for key customers on mechanical aftersales and service related matters.
• Conduct regular customer visits to understand operational challenges, maintenance requirements, and future business opportunities.