SENIOR MANAGER BUSINESS OPERATIONS - Business Analysis

Senior Project Manager

Location: SMILES 2, Bengaluru, Bengaluru

Years of Experience: 12-15 Years

Job Summary

Responsible for driving workforce planning, resource management, utilization governance, business reporting, and operational excellence across delivery units. The role focuses on optimizing resource allocation, improving billability and utilization, managing bench and investment governance, supporting leadership decision-making through analytics, and ensuring adherence to organizational processes and policies.

Key ResponsibilitiesResource & Workforce Management

• Manage end-to-end resource allocation and deallocation activities across business units and practices.
• Drive ramp-up and ramp-down planning in collaboration with Delivery, Practice Heads, and Account Teams.
• Monitor bench/pool resources and track aging to ensure effective deployment.
• Facilitate practice transfers, BU movements, reporting structure updates, and allocation corrections.
• Coordinate resource requests and fulfill staffing requirements based on business demand.

Utilization & Billability Governance

• Monitor billed, billable, and non-billable headcount across the organization.
• Analyze utilization trends and identify improvement opportunities.
• Track allocation compliance and ensure resource data accuracy in organizational systems.
• Manage utilization governance reviews with leadership teams.
• Validate billability changes and assess impact on utilization reporting.

Reporting & Analytics

• Publish periodic MIS and management reports on:
  • Headcount
  • Utilization
  • Billability
  • Bench Aging
  • Resource Allocation
  • RU/RD Forecasts
  • Certified Headcount
  • Practice-wise Business Metrics
• Develop and maintain workforce analytics dashboards and executive summaries.
• Generate insights for leadership to support strategic decision-making.

Ramp-Up / Ramp-Down Planning

• Drive weekly and monthly resource forecasting processes.
• Consolidate demand and supply plans across practices.
• Track hiring requirements, exits, and resource movements.
• Manage rolling ramp-up and ramp-down plans and highlight risks to stakeholders.
• Ensure committed resource numbers are tracked and delivered.

Investment & Internal Project Governance

• Govern resource allocation to investment and internal projects.
• Validate approvals before project creation and resource allocation.
• Coordinate with delivery teams and leadership for investment utilization tracking.
• Ensure proper categorization of investment, internal, and customer-billable engagements.

Stakeholder Management

• Collaborate with Practice Heads, Delivery Managers, Account Managers, Finance, HR, and Business Leaders.
• Facilitate governance discussions and review meetings.
• Provide operational support for business reviews and leadership meetings.
• Act as a central coordination point for workforce and business operations activities.

Process Excellence & Compliance

• Ensure resource management processes adhere to organizational policies.
• Maintain data integrity across workforce management tools and reporting systems.
• Identify process gaps and drive continuous improvements.
• Support audits and compliance requirements through proper documentation and approvals.

Key Deliverables

• Resource Allocation Governance
• Utilization & Billability Reports
• Bench Aging Management
• Ramp-Up/Ramp-Down Forecasts
• Workforce Analytics Dashboards
• Headcount and Capacity Planning Reports
• Investment Project Governance
• Executive and Leadership MIS Reports
• Operational Review Presentations

Skills & CompetenciesFunctional Skills

• Workforce Planning
• Resource Management
• Capacity Planning
• Utilization Management
• Business Operations
• MIS Reporting
• Data Analysis
• Forecasting & Planning
• Process Governance

Technical Skills

• Advanced Microsoft Excel
• Power BI / Reporting Tools
• PowerPoint
• Workforce Analytics
• Data Validation & Reconciliation
• Dashboard Creation

Behavioral Competencies

• Stakeholder Management
• Problem Solving
• Analytical Thinking
• Decision Support
• Communication & Presentation Skills
• Cross-functional Collaboration
• Attention to Detail
• Process Improvement Mindset

Preferred Experience

• 12+ years of experience in Business Operations, Resource Management, Workforce Planning, PMO, or Operations Analytics.
• Experience supporting delivery organizations in IT services, engineering services, or technology consulting environments.
• Strong exposure to utilization governance, capacity planning, and leadership reporting.