ServiceNow Administrator

Position Description

The Role

This Senior Lead Software Development Engineer role is tailored for a ServiceNow Administrator with strong platform expertise and a passion for growing into a development focused career. You will support ServiceNow platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions. This role offers opportunities to expand development skills while maintaining platform health and administrative excellence.

Main Responsibilities

• Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup.
• Manage update set promotion across development, testing, and production environments.
• Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Support ServiceNow platform health through proactive monitoring and maintenance.
• Collaborate with cross functional teams to support administrative functions and ensure smooth operations.
• Assist in designing and implementing integrations between ServiceNow and external systems.
• Contribute to building and maintaining bi directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Document platform configurations and integration workflows.
• Engage in continuous learning to grow ServiceNow development capabilities.
  
  

Qualifications

• 4 to 6 years of hands on ServiceNow administration experience.
• Familiarity with ServiceNow development concepts and eagerness to grow into a developer role.
• Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging.
• Solid understanding of REST APIs, OAuth, and web technologies.
• Expertise in JavaScript is required
• Expertise in ServiceNow's scoped applications is a plus.
• Experience with MID Server setup and configuration.
• Strong knowledge of ServiceNow's data models and CMDB.
• Experience in the ServiceNow CSM and FSM modules.
• Strong problem solving skills and attention to detail.
• Ability to collaborate effectively across teams.
• Ability to mentor new and aspiring ServiceNow Administrators
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.