Customer Success Manager

Customer Success

Customer Success Manager

Bengaluru Full-time 3-5 years ₹10-15 LPA

About The Role

Own retention, expansion and outcomes for enterprise customers.

Key Responsibilities

• Own a portfolio of enterprise customers
• Drive product adoption and usage
• Identify expansion and upsell opportunities
• Manage renewals and reduce churn
• Be the voice of the customer internally
  
  

Requirements

• 3-5 years in customer success or account management
• Experience with B2B SaaS products
• Strong relationship-building skills
• Data-driven approach to customer health
• Experience with enterprise accounts
  
  

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