Level 2 RCDC Operations Engineer

Role purpose

The Level 2 RCDC Operations Engineer will join the RCDC Operations team as its third member, working alongside Brando Hoyte and Michael Bonney to strengthen the day to day operation, resilience and continuous improvement of critical technology services.

The role will provide hands on operational support while helping the team move from reactive support towards greater automation, proactive monitoring and engineering led service improvement. The successful candidate will work closely with Service Management, Engineering, Infrastructure and application teams to identify operational issues, improve service reliability and ensure clear ownership through to resolution.

Your future duties and responsibilities

Key responsibilities

• Support the day to day operation and health of services within the RCDC Operations remit.
• Monitor service performance, identify emerging issues and coordinate appropriate technical investigation and remediation.
• Work alongside the Site Reliability Engineering and AI Ops capabilities to improve monitoring, alerting, automation and operational resilience.
• Identify repetitive or manual operational activity and help develop opportunities for automation and self healing.
• Support incident investigation, troubleshooting and restoration of service, ensuring technical issues are progressed to the appropriate teams.
• Analyse recurring incidents and operational trends to identify opportunities for permanent fixes rather than repeated workarounds.
• Support appropriate access, operational control and governance processes.
• Maintain operational documentation, support procedures, runbooks and knowledge articles.
• Work with Service Management and Engineering teams to ensure there is clear ownership of operational issues and hand offs.
• Provide operational information and metrics to support service reviews, risk management and decision making.
• Support service transition and readiness activities as new or changed technology moves into live operation.
• Contribute to continual service improvement across the RCDC environment.
  
  

Skills And Experience

Required qualifications to be successful in this role

Essential

• Experience working in a technology operation, infrastructure operations, SRE, application support or similar production support environment.
• Strong troubleshooting and problem solving capability.
• Experience working with monitoring and operational management tooling.
• Good understanding of incident, problem and change management.
• Ability to analyse technical information and turn it into clear operational actions.
• Comfortable working across infrastructure, applications and service management teams rather than within a single technology silo.
• Strong communication skills and the ability to coordinate technical issues through to resolution.
• An automation mindset, actively looking for opportunities to remove repetitive manual work.
  
  

Desirable

• Experience of Site Reliability Engineering (SRE) or modern IT operations.
• Knowledge of observability, event management and automated remediation.
• Experience with scripting or automation technologies.
• ITIL/service management experience.
• Experience supporting business critical enterprise environments.
  
  

What success looks like

The role should help the RCDC Operations team achieve:

• fewer repeat operational issues
• faster identification and resolution of service problems
• greater automation of routine operational activity
• better monitoring and early identification of service degradation
• clearer operational ownership
• stronger documentation and operational readiness
• improved service resilience
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.