Lead - Telesales

Job Purpose

The Lead of Telesales will drive customer acquisition, conversion, revenue growth, and productivity for the digital personal loan product. The role requires strong expertise in telesales and digital lead conversion.

Eligibility Requirements:

• Minimum 10 years of experience in Contact Center/Telesales Operations.
• Must have managed 150+ telesales advisors/callers in a high-volume sales environment.
• Strong experience in Personal Loans, Business Loans/MSME Loans, Insurance, Banking, Financial Services or FinTech sectors.

Key Responsibilities:

• Drive acquisition, conversion and revenue targets through telesales & digital channels
• Lead and manage 150+ telesales advisors, team leaders and managers.
• Optimize conversion rates, productivity, cost per acquisition and customer experience.
• Optimize dialer strategy on regular intervals to get maximise conversion
• Collaborate with Product, Credit, Operations, Digital and Technology teams.
• Ensure regulatory compliance and quality standards.

Desired Candidate Profile:

• Proven track record in hands-on large-scale contact center leadership.
• Experience with CRM, dialer systems and sales analytics tools.
• Strong people leadership and stakeholder management skills.

Education:

Graduate in any discipline.

Key Success Metrics:

• Sales and disbursement achievement
• Conversion rate
• Revenue per advisor