Customer Relations Co-worker- Part Time

You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment. You have a strong customer focus, enjoy working as part of a team, and have excellent problemsolving skills. You are friendly, approachable, and always ready to assist customers with their needs. Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
Your Background & Skills:
• Experience in customer service and retail environment.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to handle multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Fluent in English, both written and spoken.
• Passion for home furnishing and an understanding of customers’ everyday life at home.

YOUR RESPONSIBILITIES
• Contribute to the daily operations of the IKEA Food areas (Restaurant, Bistro, Kitchen, or Swedish Food Market).
• Act on customer feedback and continuously look for ways to improve the food experience.
• Ensure global and national compliance and food safety standards are implemented and maintained at all times.
• Act as a brand ambassador for IKEA and IKEA Retail Food, promoting a safe, healthy, sustainable, and joyful food experience.
• Support and apply retail foundations and sales steering tools to optimize sales and commercial results.
• Work proactively to exceed customer expectations and create a welcoming, efficient environment.
• Contribute to the unit business plan and IKEA Retail Food goals by supporting daily operations and teamwork.
• Take responsibility for your own learning and development, and contribute to building a high-performing team.
• Support IKEA’s sustainability goals by reducing waste, improving efficiency, and promoting environmentally friendly practices.

TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!