Senior Operations Specialist - Liability Operations

Job Requirements

About the Role

We are seeking a Senior Operations Specialist – Liability Operations (F) to join our Retail Liability Operations team. This role is responsible for managing customer request processing and related activities through end-to-end coordination with internal stakeholders such as branches and relationship managers. The candidate will lead process enhancements, automation initiatives, and manage complex operational workflows. The role also involves mentoring team members and contributing to strategic improvements in service delivery and compliance.

Key Responsibilities

Primary Responsibilities

• Oversee and manage all operational activities including transaction processing, account management, reconciliations, and customer service operations.
• Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
• Supervise, train, and mentor operational staff to ensure optimal performance and professional development.
• Identify and implement process improvements, including digitization and automation.
• Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless customer service.
• Act as a Level 3 (Super Checker) for financial and critical transactions and service requests.
• Serve as a subject matter expert for the managed area.
• Act as an individual contributor for specialized activities and digital initiatives.
  
  

Secondary Responsibilities

• Ensure compliance and resolve complex queries.
• Coordinate with Product, Compliance, and other bank stakeholders.
• Act as the first-level escalation point for sub-unit issues.
• Manage specialized activities such as testing and transaction monitoring.
  
  

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.
• Post-graduation: Postgraduate in any discipline from a recognized institution.
  
  

Experience

• Minimum 3 years of relevant experience in banking operations, preferably in liability operations or customer service functions.
  
  

Skills and Attributes

• Strong understanding of banking operations and compliance frameworks.
• Proven experience in managing complex processes and digital initiatives.
• Excellent communication and interpersonal skills.
• Ability to lead and mentor teams effectively.
• Strong analytical and problem-solving skills.
• Experience in process enhancement and automation.
• Ability to manage escalations and ensure service excellence.
• Customer-first mindset aligned with IDFC First’s service standards.