SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Contract & Claims Management

Define clear objectives and communicate a shared vision to inspire and align teams with the project's success criteria.
Prepare, substantiate, and submit claims, including EOT, cost compensation, and disruption claims, backed by robust evidence, delay analysis & quantum forensic.
Maintain comprehensive documentation for all claims, ensuring compliance with legal and contractual standards.
Manage variations, claims, and contractual correspondence with a focus on FIDIC or Other forms of Contract agreed between the Parties.

Risk Identification and Mitigation

Identify potential risks in project contracts, timelines, and stakeholder obligations.
Develop and implement risk mitigation strategies to minimize impact on cost, schedule, and deliverables.
Conduct regular risk assessments and report findings to senior management.

Dispute Resolution

Preparation of Statements of Claim (SOC), Statements of Defense (SOD), and rejoinders in arbitration and adjudication processes.
Represent the organization in dispute resolution forums.
Provide guidance on dispute avoidance strategies to project and site teams.
Represent the organization during arbitration, dispute resolution meetings, and other stakeholder interactions, safeguarding project interests.

Contractual and Legal Oversight

Ensure compliance with FIDIC and other contractual frameworks across all project stages.
Review contract terms and conditions to identify ambiguities or risks, proposing modifications as necessary.
Guide teams in implementing contractual obligations and maintaining adherence to project schedules.

Team Leadership and Development

Advise project teams on key performance indicators, cost control, and claim entitlements.
Foster collaboration across internal departments and external stakeholders, ensuring clear communication of contractual obligations and entitlements.
To take ownership of roles and responsibilities, fostering a culture of accountability.
To enhance team capabilities in risk identification and claim substantiation.

Continuous Improvement

Enhance processes for contract negotiation, document management, and performance tracking to improve efficiency and reduce redundancy.
Stay updated on industry trends, and innovations in contract management.
Leverage advanced contract management software for effective monitoring and reporting.

SECTION IV: KEY INTERACTIONS

Internal Stakeholder

Purpose of Interaction

Head of Contract & BU Heads

Highlighting Critical Claims with a clear summary of ongoing claims, including their status, potential outcomes, and financial implications.
Present Risk vs. Reward Analysis and insights into the merits of pursuing claims versus settling disputes, aligned with the organization’s goals.
Appraise Legal and Financial consequences of unresolved claims or disputes, including possible arbitration or litigation scenarios.
Align with expectations with project goals by thoroughly explaining contractual terms, timelines, and deliverables.

Project Director

Regularly update heads on the claim’s portfolio, including timelines, financial exposure, and recovery potential.
Provide technical Delay and Quantum Analysis of project delays and associated costs to support informed decision-making.
Present KPIs related to claims resolution, risk mitigation, and financial recoveries to demonstrate operational effectiveness.
Establish open and consistent channels of communication to keep stakeholders informed of project progress, contractual obligations, and potential risks.

External Stakeholder

Purpose of Interaction

Employer/Engineer

Act as the organization’s representative in all claims-related discussions with the Employer and Engineer.
Ensure timely, accurate, and well-documented communication regarding claims, variations, and contractual matters.
Address potential risks early by engaging with the Engineer/Employer and proposing solutions to minimize disruptions
Proactively bring to the attention of the Employer or Engineer any deviations, delays, or changes that may impact the project and propose mitigation measures.
Ensure all interactions and agreements are documented to provide a clear audit trail.

Legal Counsels and Delay analysts

Effectively interact with legal counsels and delay analysts.
Ensure that claims are legally and technically sound to maximizing the chances of successful resolution.
This role protects the organization’s financial and contractual interests while enhancing its credibility in high-stakes disputes.

Partners/Contractors

Monitor external risks (e.g. delays in approvals or site access) and communicate them too with a proposed course of action.
Work collaboratively to address and resolve disputes or bottlenecks to avoid escalation and maintain project momentum.

Manager (Contracts & Claim)

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