Safety Trainer

Job Summary

Job Description - Safety Trainer

The Handholding Specialist or trainer will provide on-the-ground support to client during the safety

culture building in respective State. The specialist will work closely with clients to guide them

through each step of the process, troubleshoot issues, and provide assistance to ensure a smooth

transition. The job involves 50% of travelling.

Key Responsibilities

Client Support

• Serve as the primary point of contact for clients during the implementation phase.
• Provide one-on-one support to clients, addressing their concerns and queries on
  
  

different interventions.

• Conduct monthly site visit with client locations to monitor progress and satisfaction.
• Accompany as trainer for programs in Competency building workshops for
  
  

executives, and contract workmen

Training And Education

• Develop and deliver customized training sessions to clients, both in English and local
  
  

language.

• Create user-friendly documentation and guides to aid clients in understanding new
  
  

interventions or processes.

• Ensure clients are well-versed in the functionality and benefits of the safety culture
  
  

interventions.

Troubleshooting And Issue Resolution

• Quickly identify, analyse, and resolve client issues related to the safety culture
  
  

interventions.

• Collaborate with technical teams to address and resolve any technical problems.
• Provide timely and effective solutions to client issues to minimize disruption.
  
  

Feedback And Improvement

• Gather and analyse client feedback to identify areas of improvement in the
  
  

implementation process.

• Propose and implement enhancements to training materials and support strategies
  
  

based on client feedback.

• Document common issues and solutions to improve the support process for future
  
  

implementations.

Coordination And Communication

• Work closely with the project manager to ensure alignment of project timelines and
  
  

client expectations.

• Maintain clear and consistent communication with all stakeholders, including
  
  

clients, project teams, and senior management.

• Prepare regular reports on client progress, issues encountered, and resolutions
  
  

provided.

Experience

• Proven experience in a client-facing role, preferably in implementation, customer
  
  

support, or training.

• Familiarity with the specific safety system or process being implemented is highly
  
  

desirable.

• Experience in project management or coordination is a plus.
  
  

Skills

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to adapt to new technologies and processes quickly.
• Excellent organizational and time management skills.
• Proficiency in using training and support tools and platforms.
  
  

Personal Attributes

Empathetic and patient, with a genuine desire to help clients succeed.

Proactive and resourceful in identifying and addressing client needs.

Detail-oriented and meticulous in documentation and follow-up.

Collaborative team player with a positive attitude.