Assistant Manager - Service Delivery

Job Description

Assistant Manager / Manager - Service Delivery

Position Overview

The Technical Manager is responsible for planning, executing, and delivering complex technical projects within scope, budget, and timeline. The role requires a blend of project management expertise and strong technical understanding to collaborate with engineering teams, stakeholders, and customers.

Key Responsibilities

Project Planning & Execution

• Define project scope, goals, deliverables, and success criteria.
• Develop detailed project plans, schedules, and resource plans.
• Lead end-to-end execution of technical projects.
  
  

Technical Collaboration

• Work closely with engineering teams to ensure technical feasibility and quality.
• Translate business requirements into technical specifications.
• Conduct technical risk assessments and propose mitigation strategies.
  
  

Stakeholder Management

• Serve as the primary point of contact for internal and external stakeholders.
• Communicate project progress, risks, and issues through reports, dashboards, and presentations.
• Manage expectations, dependencies, and cross-team coordination.
  
  

Risk & Issue Management

• Identify, document, and track project risks and impediments.
• Implement proactive mitigation strategies.
• Handle escalation paths and ensure timely resolution.
  
  

Quality & Compliance

• Ensure deliverables meet functional, technical, and security standards.
• Work with QA/Eng teams on testing strategies and acceptance criteria.
• Ensure compliance with organizational and regulatory requirements.
  
  

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (Master's preferred).
• 15+ years of experience in technical support, management or related roles.
• Strong understanding of network & security technologies
• Ability to understand and discuss technical concepts, system architecture, and cloud platforms, etc.
• Excellent communication, leadership, and stakeholder-management skills.
• Certifications like CCNP/CCIE, CEH/CISSP, ITIL, or Cloud platforms are a plus.
  
  

Preferred Skills

• Experience working with distributed or cross-functional teams.
• Knowledge of cloud technologies (AWS, Azure, OCP).
• Familiarity with Network practices (CI/CD, automation).
• Strong problem-solving and decision-making ability.
• Ability to multitask and manage multiple projects simultaneously.
• Adaptable and comfortable with fast-paced, evolving environments