Specialist, Customer Service and Sales Support

Enjoy a career, packaged with care, whilst helping protect food, people and the planet 

We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.  

You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together. 

We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.  

Roles And Responsibilities

Order Management:

• Accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.
• Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.
  
  

Customer And Plant Support

• Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions.
• Collaborate with plant operations to resolve production related queries, ensuring customer satisfaction.
  
  

Sales And Account Management Support

• Assist Sales and Account Managers by preparing quotations, processing orders, and managing customer specifications.
• Provide administrative support, including scheduling meetings and maintaining customer records.
  
  

Data Maintenance And Analysis

• Maintain accurate customer and order data within the ERP system.
• Analyze sales data to identify trends, prepare reports, and support strategic planning.
  
  

Customer Relationship Management

• Build and sustain strong relationships with customers, understanding their needs and ensuring exceptional service.
• Communicate effectively with customers regarding product availability, delivery schedules, and any issues.
  
  

Key Deliverables

• Timely and accurate creation of Sales Orders in the ERP system.
• Achievement of OTIF delivery targets.
• Effective resolution of customer and plant inquiries, leading to high customer satisfaction.
• Comprehensive support to Sales and Account Managers, contributing to sales growth.
• Regular data reports and analyses to inform business decisions.
  
  

Prerequisites

Educational Qualifications:

Experience

Graduate / Postgraduate ( Packaging Preferred)

• Proven experience in customer service and sales support, preferably within the packaging industry.
• Familiarity with ERP systems; experience with [specific ERP software, if applicable] is a plus.
  
  

Skills And Competencies

• Strong communication and interpersonal skills.
• Exceptional organizational abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Analytical mindset with the ability to interpret data and generate reports.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem solving skills with a proactive approach to challenges.
  
  

Personal Attributes

• Customer centric attitude with a focus on delivering exceptional service.
• Team player with the ability to collaborate effectively across departments.
• Adaptability to changing business needs and processes.
  
  

Core Values for the Role

• Plan and Organize
• Inspire and Motivate
• Drive for results.
• Collaborate
• Act with Integrity
  
  

Huhtamaki Values

• CARE
• DARE
• DELIVER
  
  

Stakeholder Management

Internal

• Internal Sales and Customer Support Team
• Manufacturing and Plant Teams
• Innovation Teams
• Pricing and Commercial Teams
• Support Teams – Supply Chain, Finance, IT, HR, Legal etc.
  
  

External

• Customers
• Clients
• Vendors
  
  

Join us. Help protect food, people and the planet.