Application Engineer

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Application Engineer

Emerson CHENNAI, TAMIL NADU, India (Hybrid)

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About The Job

Emerson is hiring for the role of Application Engineer!

Key Responsibilities

• Respond promptly to customer STO inquiries with quotes for spare parts, replacement valves, and displacement valves, including Management of Change (MOC) support via phone, email, and chat.
• Provide datasheets, spare parts details, and competitive advantages of Emerson products as part of the MOC process.
• Support sales by highlighting key differences between current installations and new offerings.
• Develop training materials to identify competitor displacement opportunities.
• Create process automation tools to enhance speed and efficiency in STO quoting activities.
• Prepare quotes with optimal lead time estimates by assessing inventory levels in ERP systems and coordinating with operations teams.
• Meet and exceed performance metrics, including response time and on-time delivery of quote packages.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Perform other duties as assigned by the manager.
  
  

Required Skills

• ERP Systems
• Customer Service
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft WordProcess
• Automation
• Microsoft Power Platform
• Valve Quoting
• Management of Change (MOC)SAP ERP