Job Title: Executive – Consumer Technical Insight

Department: Product Development / Innovation Lab

Location: Mumbai

Reporting To: Manager – Product Innovation / Technical Evaluation

Role Overview

The Executive – Consumer Technical Insight will bridge the gap between consumers and the technical formulation team. The role involves testing lab-made product samples directly on consumers, conducting salon trials, managing long-term consumer evaluations, and translating user feedback into actionable insights for formulation improvement and product development.

Key Responsibilities

Identify and onboard suitable consumers and salon partners for product testing and trials.
Conduct spot testing, short-term, and long-term consumer trials for lab-developed formulations across skincare, haircare, and color cosmetics.
Observe, record, and analyze consumer responses on product performance, texture, fragrance, efficacy, and sensorial attributes.
Visit salons to conduct product demonstrations and gather professional feedback from stylists and makeup artists, BAs.
Maintain detailed data logs of consumer trials and feedback sessions and consumer profiles.
Collaborate closely with formulation, claims, and marketing teams to interpret feedback and suggest technical modifications.
Summarize key consumer insights and translate them into meaningful product improvement recommendations.
Support the creation of consumer evaluation reports and assist in product validation for launch readiness.

Desired Skills & Competencies

Strong understanding of beauty and personal care products.
Hands-on experience with consumer testing, salon trials, or product demonstrations.
Excellent interpersonal and observational skills.
Ability to interpret qualitative and quantitative feedback into actionable insights.
Detail-oriented with good documentation and reporting abilities.
Passion for innovation and consumer-centric product development.

Qualification & Experience

Bachelor’s degree in Cosmetology, Cosmetic Science, or related field.
1–3 years of experience in consumer testing, salon evaluation, or product development within the beauty and personal care industry.

Executive – Consumer Technical Insight

Recommended Jobs