Sr Customer Service Executive - Service Delivery & Management

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
  
  

Minimum Qualifications & Experience

• Bachelorâ€s degree in engineering or equivalent qualification
• 0-4 years relevant experience in network infrastructure project management and on field experience
  
  

Other Knowledge & Skills

• Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
• Knowledge in switch and router configuration
  
  

Key Responsibilities

• Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
• Conduct change management, turnup and migrations requests
• Standard testing and troubleshooting of installs or activation post Provisioning.
• Validate wiring connections and schedule dispatches with field operations.
• Regularly participates in important projects or activities as a full contributing team member.
• Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
• Perform escalation management, wherever necessary and in case project is in jeopardy.