CSM - DTC

SCOPE OF WORK

The DTC( Direct-to-Customer) business aims to leverage 50 million homes

opportunity in India by providing simplified services and great and

consistent customer experience. Catchment Sales Manager in DTC is a

frontline sales role responsible for managing a retail outlet as well as driving

broadband business in a dedicated catchment with a team size of 7-12

executives through customer service, market activations, network

expansion and stakeholder management.

EXPECTED DELIVERABLES

Manage store operations SOPs, handle customer queries and escalations

Ensure network expansion and timely installations by coordinating with

market planning and project team

Performance Tracking and governance large off roll team (7 -12)

Online Lead Management

Understand market demographics and increase market visibility through

BTL activities as per customer segments

Maintain good relationships with residential and market association to

drive rollout and generate business

Increase upselling and cross-selling to new and existing customers.

How You Will Succeed

Build a culture of serve to grow in stores

Ensure robust planning to start strong

Drive discipline in store and cash compliance

Simplify communication for the field executives to understand

Keep team motivated through team connects, rituals and R&R

Building strong relationships with internal as well as external stakeholders

and resourcefulness

Partner Management (in LCO towns)

What It Takes

Broadband and network knowledge

Inventory management

Analytical Mindset & basic MS office

Drive for results and Execution Excellence

Ownership

Influencing

Build and maintain relationships