Inside Sales Lead

Role: Inside Sales Lead

Reporting to: Associate Director – Revenue Management

Level: Assistant Manager / Deputy Manager

Location: Bangalore

About The Function

Go-MMT Cabs is a top player in the organized cab-hailing industry, setting new standards in service and quality. Whether for business or leisure, we ensure a reliable and comfortable experience for every ride. Our commitment to excellence makes us the go-to choice for planned travel. Go-MMT Cabs is committed to providing exceptional transportation solutions, currently focusing on three key areas:

Outstation Cab Hires

Our outstation product enables customers to plan and book intercity cab services across more than 40,000+ routes. With options for multi-day rentals, we offer flexibility and convenience for all the travel needs.

Airport Transfers

We provide seamless airport transfer services connecting cities to airports and vice versa. Operating in over 75+ cities across India and 600+ international airports, our service is backed by industry-leading fulfillment and customer satisfaction (NPS). Leveraging our expertise in flights and travel, we deliver an elevated cab booking experience through innovative, industry-first products.

Local Cab Rentals

Our local cab rental service offers time-based (hourly) rentals, providing dedicated availability and flexibility for consumers looking to navigate within their local city. This service caters to various travel needs, whether for errands, business, or leisure. At Go-MMT Cabs, we strive to redefine the cab booking experience, ensuring reliability, convenience, and customer satisfaction at every step.

About The Role

The role entails managing the Assisted Sales team, which supports customers in completing their cab bookings through calls and chats.

The ideal candidate for the role will be responsible for driving team productivity to achieve assisted sales, booking conversion, and revenue targets. Additionally, they will be responsible for improving sales performance, enhancing operational efficiency, and ensuring high-quality customer interactions that deliver an excellent customer experience.

What Will You Be Doing

• Drive assisted booking revenue for the Cabs business by ensuring customers successfully complete their cab bookings through phone and chat interactions.
• Manage a team of 12–16 Assisted Sales Associates responsible for achieving booking conversion and sales targets.
• Monitor key business metrics, including booking conversion, assisted revenue, productivity, quality scores, and SLA adherence.
• Prepare and publish periodic MIS reports on sales performance, conversion metrics, productivity, and business insights.
• Conduct regular quality audits of calls and chats, identify performance gaps, and drive improvement initiatives to enhance booking conversion.
• Manage team rosters, validate incentives, and oversee day-to-day team performance to ensure optimal productivity and target achievement.
• Foster a high-performance, customer-centric culture while ensuring adherence to quality standards and organizational processes.
  
  

Qualification & Experience

• Minimum of 4 years of experience in Assisted Sales, Inside Sales, Contact Center Sales, or similar customer-facing sales roles.
• Minimum of 2 years of experience managing teams of 10+ members in a target-driven environment.
• Strong analytical skills with hands-on experience in MIS reporting, performance tracking, and Microsoft Excel.
• Proven experience in driving sales performance through quality monitoring, call audits, and team coaching.
• Excellent communication, people management, and problem-solving skills.
• Ability to thrive in a fast-paced environment with a strong focus on execution and achieving business targets.
  
  

Key Success Factors for the Role

• Strong team management and people leadership skills.
• Sales orientation with a strong focus on achieving conversion and revenue targets.
• Strong analytical, communication, and problem-solving skills.