Customer Support Intern
About This Job
Convin
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Software Development
Job Description
Job Title: Customer Support InternExperience: 0-1Location: Bengaluru
About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.
Highlights
Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in LinkedIn’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits
About The Role
As a Product Support Intern, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.
Key Responsibilities
Responding to Customer Inquiries:
Address customer inquiries and concerns through various channels, including email, chat, and phone.Provide timely and accurate information to customers regarding our products and services.
Issue Tracking And Resolution
Troubleshoot and resolve customer issues with patience and efficiency.Collaborate with cross-functional teams to escalate and resolve complex problems.Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.Basic understanding of tools like Freshdesk, Jira, and Getgist for managing support workflows, issue tracking, and customer interactions.
User Training
Assist in the onboarding process for new users by providing guidance and training on our software.Create and update support documentation to help users navigate the platform effectively.
Customer Feedback
Collect and document customer feedback to contribute to the continuous improvement of our products and services.Identify recurring issues and suggest improvements to prevent future problems.
Collaboration
Work closely with the Customer Support team and other departments to ensure a seamless customer experience.Collaborate with the product development team to communicate user feedback and assist in product improvement.
Qualifications
Strong communication and interpersonal skills.Customer-focused mindset with a passion for helping others.Detail-oriented and able to manage multiple tasks effectively.Familiarity with SaaS products is a plus (optional).Ability to work in a fast-paced and dynamic environment.
Perks
Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
Be a part of the core team: You’ll learn how startups function and be involved in every step we take toward making Convin a big success.
Convin
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Software Development
Job Description
Job Title: Customer Support InternExperience: 0-1Location: Bengaluru
About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.
Highlights
Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in LinkedIn’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits
About The Role
As a Product Support Intern, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.
Key Responsibilities
Responding to Customer Inquiries:
Address customer inquiries and concerns through various channels, including email, chat, and phone.Provide timely and accurate information to customers regarding our products and services.
Issue Tracking And Resolution
Troubleshoot and resolve customer issues with patience and efficiency.Collaborate with cross-functional teams to escalate and resolve complex problems.Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.Basic understanding of tools like Freshdesk, Jira, and Getgist for managing support workflows, issue tracking, and customer interactions.
User Training
Assist in the onboarding process for new users by providing guidance and training on our software.Create and update support documentation to help users navigate the platform effectively.
Customer Feedback
Collect and document customer feedback to contribute to the continuous improvement of our products and services.Identify recurring issues and suggest improvements to prevent future problems.
Collaboration
Work closely with the Customer Support team and other departments to ensure a seamless customer experience.Collaborate with the product development team to communicate user feedback and assist in product improvement.
Qualifications
Strong communication and interpersonal skills.Customer-focused mindset with a passion for helping others.Detail-oriented and able to manage multiple tasks effectively.Familiarity with SaaS products is a plus (optional).Ability to work in a fast-paced and dynamic environment.
Perks
Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
Be a part of the core team: You’ll learn how startups function and be involved in every step we take toward making Convin a big success.
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