service coordinator

SERVICE COORDINATOR

Job Code

JOB000858

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

• Coordinate and manage all customer service requests and complaints through O2 Care.
• Act as the central point of communication between customers, service engineers, and branch teams.
• Schedule and assign service calls to technicians based on location, urgency, and expertise.
• Monitor service job progress and ensure timely closure with proper documentation.
• Maintain and update service records in the ERP system accurately.
• Follow up with customers post-service to ensure satisfaction and collect feedback.
• Generate daily and monthly service performance reports for management review.
• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
  
  

Location

ETTUMANOOR

State

Kerala

Country

INDIA

Educational Qualification

• Graduate or Diploma holder.
  
  

Age

25-40

Experience

0

Salary Range

Starting from Rs. 15,000