Territory Manager

About the Company

Since 1963 Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Today we are combining medical devices, biologic materials and cellular therapies to help the world’s healthcare systems deliver better outcomes more efficiently. We have always remained family owned so that we have the freedom to focus on what we care about: patients, our employees and our communities. Find out more at cookmedical.com, and for the latest news, follow us on Twitter, Facebook and LinkedIn.

About the Role

The Territory Manager, Vascular, is responsible for achieving/exceeding the sales targets for nominated accounts within a designated territory, in alignment with the Division’s mission, vision and purpose, Division program priorities and overall company priorities.

Responsibilities

• Perform all tasks in accordance with the Quality Management System to a competent standard
• Effectively and efficiently sell and support devices to allocated Tier 1 accounts within designated territory and as per the needs of the Division
• Develop and maintain strong customer relationships to be most recommended Vascular partner.
• Work in partnership with the Strategic Account Management team to pursue tender/contract opportunities
• Identify local in-service education resource needs for customers
• Collaborate with Territory Managers within the Division to ensure the promotion and support of all relevant programs
• Record all applicable customer interactions on the company provided Vascular Division database/record management tool
• Execute Vascular Program objectives as required
• Demonstrate effective consignment management to achieve the Divisions required frequency of stock turnover
• Provide procedural and product support as required by the allocated program
• Attend procedures in a clinical setting where there is ionizing radiation (x-ray)
• Research customer needs to identify sales opportunities
• Analyse financial reports to identify business opportunities and risks
• Provide customer support on inventory and consignment whilst adhering to division and company guidelines
• Continuously evaluate and improve the performance of overall market through monitoring metrics, collecting market intelligence and listening to feedback from customers and Distributor employees. Take action and resolve issues and gaps quickly and effectively.
• Assess the market and make recommendations on distributor appointment, renewal of contracts or changes based on distributor performance and market requirements.
• Conduct periodical distributor performance reviews and take appropriate actions to improve business performance.
• Participate in trade displays and conferences when required
• Conduct sales activity in a manner which develops customer confidence and improves patient outcomes
• Resolve customer complaints promptly and effectively and use “customer complaint procedure” where appropriate
• Maintain territory call rates to build customer relationships as per the requirements of the Division
• Identify, coordinate and deliver customer in-service educations sessions to support the appropriate use of Cook products
• Maintain constructive and cooperative relationships with internal stakeholders
• Submit all company specific reporting requirements in a timely manner
• Participate in Division and company nominated training programs
• Accountable for self-learning strategies to maintain knowledge
• Achieve a high-level of performance in knowledge tests and competency assessments related to training
• Conduct business within ethics and values expressed by industry standards
• Adhere to Cook Medical's Safety Policies due to occupational radiation exposure. This includes but is not limited to correct use, storage and maintenance of personal protective equipment, and ensuring that the provided radiation monitoring devices are used, stored and transported correctly.

Qualifications

• Experience in sales, marketing and/or business management in the medical device industry desirable
• Intermediate Microsoft Office proficiency (Excel, Work, PowerPoint) essential
• Graduate in Pharmaceutical or Science
• MBA will be an added advantage

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.