WordPress Developer / IT Support Specialist

Department: GeoLink (Software)

Location: Coimbatore (Current) — Relocating to Bangalore in approx. 3 months

Employment Type: Full-Time

Shift: Night Shift (6:30 PM – 3:30 AM)

Experience Required: 1–2 Years

Eligibility: B.Tech / B.E. graduates (Computer Science, IT, ECE, or related discipline)

About the Role

We are seeking a skilled and detail-oriented WordPress Developer / IT Support Specialist to join our team at Mervix Technology Pvt Ltd on a full-time basis. This hybrid role combines hands-on WordPress development with IT support for US-based clients. You will work closely with senior developers, designers, and support engineers to build, customize, and maintain WordPress websites, while also handling client-facing technical support and troubleshooting.

This role is suited for candidates with 1–2 years of relevant experience who are confident working independently on both website development tasks and IT support operations, with minimal supervision.

Important Note on Location:

This position is currently based out of our Coimbatore office. Please note that the organization will be relocating this office to Bangalore by November/December, as per business needs and requirements. Candidates must be willing and able to relocate to Bangalore accordingly.

Key Responsibilities

WordPress Development

• Develop, customize, and maintain WordPress websites and themes.
• Build and modify WordPress themes and plugins using PHP, HTML, CSS, and JavaScript.
• Implement responsive and cross-browser-compatible designs from UI/UX mockups and wireframes.
• Integrate third-party plugins, APIs, and services into WordPress platforms.
• Perform website updates, content management, and routine performance optimizations.
• Troubleshoot and resolve bugs, layout issues, and plugin conflicts across websites.
• Apply SEO best practices including meta tags, sitemaps, and page speed improvements.
• Collaborate with the design team to ensure visual consistency and brand alignment.
• Document development processes, plugin configurations, and technical notes.
• Participate in team meetings, code reviews, and sprint planning sessions.

IT Support

• Provide first-level and second-level IT support to US-based clients through email, chat, ticketing systems, and remote support tools.
• Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems, software applications, and peripherals.
• Assist users with Microsoft 365, Outlook, Teams, VPN connectivity, password resets, and account access management.
• Support the setup, configuration, and maintenance of workstations, user accounts, and business applications.
• Monitor, track, and update support tickets while ensuring timely resolution in accordance with SLAs.
• Diagnose and escalate complex technical issues to senior engineers or third-party vendors when required.
• Handle network troubleshooting, including internet connectivity, DNS, Wi-Fi, VPN, and remote access issues.
• Support website hosting environments, domain management, SSL certificates, email configurations, and DNS records for client websites.
• Maintain accurate documentation of incidents, resolutions, technical procedures, and knowledge base articles.
• Perform routine system checks, software updates, security patches, and preventive maintenance activities.
• Coordinate with development and support teams to resolve website-related technical issues affecting clients.
• Ensure professional communication and customer service while interacting with US clients during night-shift operations.

Eligibility & Required Qualifications

• B.Tech / B.E. degree in Computer Science, Information Technology, Electronics & Communication, or a related engineering discipline.
• 1–2 years of hands-on experience in WordPress development and/or IT support.
• Working knowledge of HTML5, CSS3, JavaScript, and PHP as applied in WordPress development.
• Practical understanding of WordPress CMS — themes, plugins, posts, pages, and settings.
• Understanding of responsive web design principles and mobile-first development.
• Solid understanding of computer hardware, operating systems, and software troubleshooting.
• Proficiency with Microsoft Office 365, Windows operating systems, and common productivity tools.
• Understanding of networking fundamentals such as DNS, TCP/IP, Wi-Fi, VPNs, and internet connectivity.
• Ability to work independently, read technical documentation, and follow coding standards.
• Strong communication skills and a collaborative, ownership-driven attitude.
• Strong problem-solving mindset and ability to handle client interactions professionally.

Preferred Qualifications

• Hands-on experience with WordPress page builders such as Elementor, WPBakery, or Divi.
• Experience with WooCommerce for e-commerce website development.
• Working knowledge of Git and GitHub.
• Working knowledge of MySQL or database concepts as used in WordPress.
• Experience with website performance tools such as Google PageSpeed Insights or GTmetrix.
• Practical knowledge of SEO tools like Yoast SEO or Rank Math.
• Experience with cPanel, web hosting environments, and FTP/SFTP tools.
• Experience with website hosting, domain management, DNS records, and SSL certificates.
• Familiarity with helpdesk platforms such as Zendesk, Freshdesk, Jira Service Management, or similar ticketing systems.
• A portfolio demonstrating prior WordPress or IT support project work.

What We Offer

• Competitive compensation as per company policy and experience.
• Night shift exposure supporting international clients and real-world business operations.
• Opportunities for career growth in both web development and IT support domains.
• Mentorship from experienced developers, support engineers, and technical leaders at Mervix Technology.
• Exposure to live projects with real clients and direct business impact.
• Inclusive, learning-focused work culture with regular knowledge-sharing sessions.

Work Schedule Requirement

This is a dedicated night-shift position operating from 6:30 PM to 3:30 AM IST to support US-based clients and projects. Applicants should be comfortable working during these hours on a full-time, ongoing basis.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, or any other legally protected status.