Technician, Onsite Maintenance

The AVI-SPL Onsite Maintenance Technician will work in partnership with the customer, management team, Global Helpdesk, and SIG teams to provide onsite support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

What You Will Do

Essential Duties and Responsibilties:

• Assist AV projects manager with AV-related projects or installations
• Act as primary support for troubleshooting all multimedia infrastructures
• Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
• Support of Digital signage and room booking panels
• Troubleshooting DSP’s for audio issues
• Provide infrastructure support for global events
• Provide AV engineering support and roadmap planning and AV Infrastructure design
• Participate in an on-call rotation to provide after-hours emergency support
• Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
• Work closely with Network and project teams
• Recommend tactical and strategic solutions for video networking and collaboration capabilities
  
  

Skills And Abilities

• Experience with Cisco AV technologies and other AV technologies
• Background in configuring and troubleshooting Cisco Endpoints
• Comfortable in supporting global and high-profile events
• Extensive IP knowledge
• Industry-standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace)
• Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviors
• Strong organizational and project management skills
  
  

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.