Service now Director

• Own end-to-end technical architecture for ServiceNow programs, including solution design,
  
  

integration patterns, environment strategy, data architecture, security model, portal architecture,

and deployment governance.

• Translate business and operating model requirements into scalable ServiceNow technical solutions
  
  

across one or more product lines such as ITSM, ITOM, CSM, HRSD, SPM, IRM, or custom applications.

• Define and enforce platform standards for scripting, scoped app design, CMDB and data model
  
  

integrity, API integrations, DevOps and CI/CD alignment, portal design patterns, and upgrade-safe

extensibility.

• Provide hands-on technical leadership for complex builds, including Flow Designer, IntegrationHub,
  
  

Script Includes, business rules, workspace and portal components, search experiences, and

external system integrations.

• Lead technical design workshops, architecture reviews, proof-of-concepts, and design authority
  
  

forums with stakeholders, delivery teams, and customer leadership.

• Mentor developers, leads, and consultants on architecture patterns, engineering quality, portal
  
  

design strategy, performance optimization, and secure development best practices.

• Identify risks, technical debt, and non-scalable customizations early, and steer delivery toward
  
  

maintainable out-of-box aligned architecture decisions.