Integration Engineer

ServiceNow ITOM & Kafka Integration Engineer

Bangalore, India

Hybrid

Build Event-Driven Monitoring & Observability at Enterprise Scale

We are looking for an experienced ServiceNow ITOM & Kafka Integration Engineer to design, implement and optimize enterprise event management, monitoring and observability solutions.

This is a hands-on engineering role focused on integrating ServiceNow ITOM Event Management with enterprise monitoring platforms and Confluent Kafka, enabling reliable real-time event ingestion, processing, correlation and business service visibility.

You'll work across ServiceNow, event streaming and observability ecosystems within a complex enterprise environment.

What You'll Do

• Design, develop and support integrations between ServiceNow ITOM and enterprise monitoring platforms.
• Configure, maintain and optimize Kafka topics, partitions and consumer groups.
• Build integrations using REST APIs, Webhooks and ServiceNow IntegrationHub.
• Develop and support event-driven architectures and real-time streaming solutions.
• Implement event ingestion, correlation, alert management and operational optimization.
• Integrate ServiceNow with monitoring and observability platforms such as Dynatrace, SolarWinds, Azure Monitor, Aternity and ThousandEyes.
• Support CMDB, Service Mapping and CSDM alignment.
• Develop reusable integration components, patterns and technical standards.
• Troubleshoot complex integration and platform issues.
• Collaborate with Infrastructure, Platform, Operations and vendor teams.
• Contribute to Agile and DevOps delivery and platform governance.

What We're Looking For

Strong hands-on experience with ServiceNow ITOM.

Hands-on experience with ServiceNow Event Management — mandatory.

Strong experience with Confluent Kafka administration and operations.

Experience designing or supporting event-driven architectures and real-time data streaming.

Experience configuring Kafka topics, partitions and consumer groups.

Experience with Kafka Connect and connectors.

Experience developing Kafka producers and consumers.

Integration experience using REST APIs, Webhooks and IntegrationHub.

Development or scripting experience with Python, Java or equivalent technologies.

Strong understanding of event ingestion, correlation, transformation and alert lifecycle management.

Experience with CMDB and Service Mapping and understanding of CSDM.

Experience working with enterprise monitoring and observability technologies.

Nice to Have

Avro and/or Protobuf schema management.

Kubernetes and Docker.

Microsoft Azure.

Experience within large enterprise and multi-vendor environments.

Experience establishing governance, technical standards and reusable integration patterns.

Agile and DevOps delivery experience.

Interested?

If you combine strong ServiceNow ITOM Event Management expertise with hands-on Kafka and enterprise integration experience, we'd like to hear from you.

Apply today with your updated CV.