Area Debt Manager-Flows-Cross Sell

Job Requirements

About the Role

The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institution's budget planning.

Key Responsibilities

Primary Responsibilities

• Handle collections for specific products within the assigned area.
• Ensure collection efficiency and manage the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
  
  

Secondary Responsibilities

• Attract and retain best-in-class talent for key roles within the reporting structure.
  
  

What We Are Looking For

Education

• Graduate – Any
  
  

Experience

• Minimum of 4 years of experience in collections.
  
  

Skills and Attributes

• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal compliance.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Proficiency in managing third-party agencies and internal teams.
• Effective communication and relationship-building skills.
• Strategic thinking and problem-solving abilities.